Refund Policy

Return Policy

Enjoy shopping through Reefei’s store with our clear policy to return and refund the products.

Return within 7 days

You have 7 days for damaged products to submit a return request after receiving the product.

Easy to return the product and recover its value

There are no fees to return any product

A full refund of product value 100%

You will be refunded 100% of the product value plus shipping fees paid if the product is damaged, defective, or does not meet specifications.

Guarantee of original product

We are committed to providing 100% original products to our customers

How to return your order

Request to return the product by communicating with our customer service and choosing the appropriate time to deliver the product.

We will send a representative to the door of the house to receive the returned product.

Return the product

Return the product in the original packaging, including the labels.

Product refund

We will check the product you have returned and then complete the refund process through an e-voucher or bank transfer.

Product Return

You can request a return within 7 days from the date of delivery if you change your mind about a product and if it has not been opened except for the following products for hygiene and security reasons: foodstuffs, personal care products and cosmetics

In the event of receiving the product with an apparent defect/damage or any lack of the product’s belongings or accessories, you must inform us within a maximum period of 24 hou